AI Helpdesk Agent Configuration

Configure what your organization's AI Helpdesk Agent can access, understand, and recommend. Everything the AI knows — from team structure to policies and FAQs — is managed here.

Org Chart

Provide structure — help the AI understand who's who, reporting lines, and departments.

24 teams

132 employees

Updated Nov 3

AI Policies

Define and manage how AI is used across the organization.

3 Active Policies

Last updated Oct 2025

Certified AI Tools

Specify which AI tools and automations are approved and what they're used for.

7 Certified Tools

3 Departments

Updated Nov 3

FAQ + Knowledge Library

Central knowledge base of common employee and AI Helpdesk Q&A.

214 FAQs

Last Updated Nov 3

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Access Control

Employees have read-only access to browse FAQs, policies, and certified tools.
Enterprise Owners & AI Tooling Team have full administrative access to upload, edit, and govern the entire agent knowledge base.

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